Sending your payment back

Packages

You have 14 days from the day you buy a package. Email us inside those 14 days and we will send the package money back in Bitcoin, to an address you give us when you write.

If you have already used part of what the package paid for, what we send back reflects that. We reduce it by the portion of the service, access, or benefits you already got, rather than sending back the full amount regardless of how much you used.

After 14 days we cannot send package money back. We say that plainly rather than burying it, because the whole point of the 14 days is that you use the thing and find out.

Your monthly $25.00

Cancel any time and you keep what is left of the month you already paid for. We do not bill you again after that. We do not ask you to call anyone, sit through an offer, or explain yourself.

Inside your first 14 days you can have the money back instead, for the part of the month you have not used. We work it out by the day: cancel on day ten of a thirty day month and twenty days come back to you. Write to us inside the 14 days and tell us that is what you want, because the ordinary cancel keeps your access to the end of the month rather than sending money back.

After your first 14 days we do not send back part of a month you already used.

What happens to your AI

When we send a package payment back, the tools that package paid for switch off. Your agents stop answering and your workspace goes read only. Nothing is deleted straight away; we keep your data for 60 days in case you come back.

If you earn commissions

If someone you referred gets their payment sent back, the commission you were paid on it is reversed. That is true whether the money is still in your balance or you already withdrew it, in which case it comes out of what you earn next. You will see it on your earnings page with a plain explanation of which sale it came from.

Songs and jingles from the shop

Everything in the shop is digital. Nothing is shipped, and your song or jingle is delivered the moment your payment goes through: on the page you land on, and by a link we email you, and by text if you asked for texts.

You hear the first ninety seconds of your own song before you pay anything, which is why these are treated as final once delivered. We will send your payment back in full if, within 14 days of buying:

• you never received your song and we cannot deliver it;
• you were charged more than once for the same order;
• the song has a real mistake, such as the wrong name, and your free revision did not fix it;
• we cancelled your order.

A change of mind after the full song has been delivered is not one of them.

Every order includes one free revision. Ask for it from your thank-you page or by email within 14 days, and tell us what to change: a name said wrong, the lyrics, the style of music, the voice. The new version usually arrives within two working days. Further revisions may be offered for a fee.

If your payment is sent back on a jingle, the commercial licence ends and you must stop using it.

The monthly services

Go Avatar, Go Answer and Go Pitch each let you try the thing on your own material before you pay. Each has its own policy with the detail, linked from its own pages, and each works the same way: fourteen days, and what is sent back is reduced by what has already been delivered.

Minutes do not roll over and running out never creates a charge, so there is nothing to send back for usage you did not have.

Talk to us before you dispute a charge

If something is wrong with a payment, please write to us before raising it with your bank. We can almost always sort it out faster than a dispute can, and a dispute takes the matter out of both our hands for weeks.

If you bought under somebody else's brand

Some partners run these services on their own site and take payment through their own account. If that is how you bought, that partner is the seller: their name is on your card statement, their policy applies, and they are the ones who send your payment back. Ask them first. We cannot send back a payment we never received, though if you cannot reach them you are welcome to write to us and we will try to help you reach them.

How to ask

Email support@e1ulife.com from the address on your account. A person reads it. You do not need a reason, but if you tell us one it helps us fix whatever went wrong.